FAQ


WHO CAN ORDER?
Anyone can shop at ProShop by FREEPAINT. National or foreign individuals and companies without exception.

 


DELIVERY TIME FRAME
The estimated delivery time depends on the stock availability, customer's geographical area and Shipping option choice, but we generally ship immediately after payment confirmation.

 


PRICES AND TAXES
The products prices presented by Proshop by FREEPAINT do not include VAT.
The store will apply VAT to all individual citizens residing in Portugal and Europe as well as for tax based companies in Portugal or European companies without European VAT number.
VAT exemption will only be applied to Companies based in a European country other than Portugal.
Citizens and companies operating outside the European Union will be automatically exempt from VAT in accordance with European tax laws.

 


PAYMENT OPTIONS
We currently offer 4 payment methods for domestic and international purchases.
 
  • Bank Transfer (for national orders)
  • ATM (Portugal only)
  • PAYPAL for secure credit card payment (national and international orders)
Do I need a Paypal account to pay with credit card?
No, you do not need to have an account with them. You can use their secure payment system without the need to have account just enter your credit card details when prompted and make payment with no additional further complications.
 
Multibanco - ATM payment method (Portugal residents only)
The Multibanco ATM system is fast and efficient, besides it's completely safe for the buyer and the seller. At checkout the store will generate a payment reference and you can can make your payment through your home banking or use any available ATMs throughout the country, simply by choosing to "Pay Services or Purchases".
 
 


 
INTERNATIONAL SALES
We offer our services and delivery worldwide without exception.
Worldwide customers are welcome, however, we do pay a particular attention to portuguese speaking countries like Angola, Mozambique, Cape Verde, Guinea Bissau, Sao Tome and Principe and Timor Lorosae.
 
 


How should I proceed?
Register an account with your address and country of origin.
Once the account is created, the store will automatically calculate taxes or exemption accordingly to your country.
Individuals and businesses outside EU have an exceptional tax exemption according to EU laws.
To complete your purchase select the most convenient shipping and payment methods and proceed to checkout.
In some exceptional cases, depending on your geography, the store may not present shipping alternatives and if that's the case please contact us immediately before checking out.