Delivery and Shipping

We ship our products worldwide.
In order to make our business model competitive and sustainable, we have completely restructured our methods of delivering our orders to which we draw your attention on this page.

We would like to point out that no deliveries are possible in PO Boxes.

FREEPAINT, through its ProShop platform, commits to process orders immediately after payment confirmation.  Depending on the customer's timestamp action, may even leave on the same day or the following, except in a stock-out situation.

Due to the series of logistical and financial constraints, collections are no longer possible at our facilities.

For various technical and operational reasons, we always advise you to make your purchases with the necessary anticipation in order to have your articles in the desired time frame.
In the event of a stock issue the customer will be notified by our staff. If the stock situation is severe and the customer has already made the payment will always be presented with alternatives or made the return of the payment.

If you want maximum priority in your order we advise you to payment by Multibanco (if you are in Portugal) or PayPal.
Deliveries to mainland Portugal, under the responsibility of a logistics partner, are made until 12 noon or 6 pm the day after payment confirmation depending on the service you choose.
The Registered Mail service is only available to customers in the autonomous regions and to International customers. International orders may have a delivery time of 7 to 15 days depending on the destination and we can not be held responsible for customs withholdings that vary from country to country.

IMPORTANT NOTICE: Depending on the chosen logistics company, if the customer is not in the place of the combined delivery it will be necessary to reschedule new delivery with additional costs.

The delivery costs will be presented automatically to the customer before the order is finalized.
If the store does not present shipping options you should contact us immediately via email, messenger or phone.

The tracking of an order can be done by the customer at the customer's account in the store or in more detail in real time on the carrier's website.